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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- It's never too late to ask us to ship a package. Even if it's after our outgoing packages for the day have all been picked up, we are not afraid to drive to Fed Ex or the post office to get orders shipped same day. For added security, every order we ship requires direct signature from you or your customer.
- Privacy & Security
- Safety and security is our numebr one concern. That's why we have 24/7 surveillance cameras integrated into our entire office enviraonment. Inside and out. When shipping, we take great pride in every package we send. For extra security, our policy is not to ship over holidays or weekends.
- Returns & Replacements
- 100% customer satisfaction is our promise. If it's not right, we will make it right. Replace, refund or excahnge...whatever you prefer.
- Ordering
- We are in the age of technology, so we are prepared to take orders by phone, text, Email or FAX. All we ask is for written confirmation accompany each order. That's just good business that we know you will appreciate.
- Payment, Pricing & Promotions
- If you have never done business with KLRC, we will ask for references from other reputable dealers in the rare coin and precious metals business. Initial orders will require good funds to be wired or prepaid by check prior to shipment.
- Viewing Orders
- We check each order when it goes out and have back up video of each package as it is being prepared. We ask you to check your packages upon arrival and notify us within 24 hours if there are any discrepancies.
- Updating Account Information
- Please keep us posted of any address changes when you place your orders.
